Troubleshooting

The following are some basic troubleshooting steps to take before getting in touch with us.
Make sure OpenOSRS works for you before trying any of the following.

The launcher never starts for me - I see a black window pop up and disappear.

  1. Make sure you extract all Skillbox files into a folder before running it.
  2. If you are certain you extracted them correctly, try re-downloading Skillbox again, before contacting us.

The launcher fails while downloading assets for me.

  1. Try again once.
  2. Make sure you do not have a proxy, or VPN active.
  3. Make sure you do not have custom DNS settings active.

My client loads but the RuneScape window is all black, however I can see the plugins list on the right-hand side.

  1. We may be offline due to a RuneScape update - so check the Discord first.
  2. Make sure you can use OpenOSRS without any trouble - if not reset it's config.
  3. Make sure you do not have a proxy, or VPN active.
  4. Make sure you do not have custom DNS settings active.
  5. Disable bright textures in the GPU plugin (let us know if this was the case).
  6. Disable your GPU plugin (let us know if this was the case).

I am missing some plugins.

  1. Restart the client.
  2. Re-download the launcher and try once again..
  3. Make sure your hardware is not damaged, a ram check is preferable.

I have performance problems / some plugins randomly don't work.

  1. Make sure you are on a low ping world. Avoid minigame worlds, worlds with high ping, worlds with high player count, and on-going protest worlds.
  2. Edit your Skillbox.bat to the following.
    @echo off

    TITLE Run Skillbox Launcher

    .\jre\bin\java.exe -XX:+DisableAttachMechanism -Xmx2G -Xss2m -XX:CompileThreshold=1500 -jar -Drunelite.launcher.nojvm=true -Djna.nosys=true .\launcher.jar

  3. Increase the number in step (2) from -Xmx2G to be higher. 2 = 2GB, 4 = 4GB, etc.

My GPU plugin turns on and off again.

  1. Make sure you are running Skillbox through the bat file.

My screen is messed up.

Anti-aliasing bug

  1. Custom windows dpi scaling does this - turn it off.
  2. Your GPU control panel may be forcing anti-aliasing globally. Turn it off.
  3. Turn off hardware acceleration. Guide in the discord.
  4. If you are using the HD plugin turn off Anti-aliasing / MSAA.
  5. If you are using the GPU plugin turn it off and on. If that doesn't help try turning off anti-aliasing.

The above did not help.

Please take a look at OpenOSRS's troubleshooting guide at: https://github.com/runelite/runelite/wiki/Troubleshooting-problems-with-the-client

Where to find the Skillbox logs? (don't share these in public!)

C:\Users\YOUR USERNAME\.runelite\skillbox\logs\launcher.log